95% of our orders leave production within 24-48 hours after the order has been placed and paid. For about 5%, we need a little longer. In order to process your order, the following conditions must be met: – We have received your payment (through advance payment) or you have provided us with complete and valid payment information (by credit card payment) – Product is in stock – Delivery address is complete and correct. We deliver through DHL.
Cancellation or changes to your order
After you’ve placed your order, you will receive a confirmation email. If you wish to change or cancel your order simply reply to that email or contact Customer Service. Please make sure to include your order ID number in all correspondences (this number is in your confirmation email). IMPORTANT: Please inform us immediately of any modification or cancellation; since we have very short processing time, chances may be that your order has already been sent.
Technical problems with your order
Ordering with us is problem-free with most browsers (e.g. Netscape Navigator, Internet Explorer, Opera). If you do have technical problems, please let us know as soon as possible with details including the browser you use. Please use the following form: Form: we solve your technical problem Our Service team will work on solving your problem and will be in contact with you to let you place your order as quickly as possible.
Order confirmation not received
After sending your order, you will receive a confirmation email. This confirmation is sent within minutes of our receiving your order. If you do not receive this confirmation, it is most likely due either to a technical problem or an error in your email address (e.g. typo). In this case, please contact us immediately with the approximate time of the order.